production, shipping + returns

Current production times prior to shipping are as follows:

  • Unframed Prints: 2-5 business days
  • Unframed Canvases: 3-5 business days
  • Framed Prints: 3-5 business days
  • Framed Canvases: 3-5 business days
  • Originals: 3-6 business days

Once an item has shipped, you’ll be notified with the tracking information. Though we ask that you allow the full number of days for processing, many items will ship out sooner. Please contact us prior to ordering for international shipping estimates on original work.

Different carriers are used for different products. Within the US, we use USPS for smaller sized prints and canvases, and FedEx or UPS for larger items. Orders from countries outside the US will utilize local shipping partners (Canada Post, Royal Mail, Australia Post, etc).

Smaller print sizes are able to be shipped flat with minimal risk of damage. We protect our fine art paper prints by placing them in a plastic bag before shipping. After being bagged, art prints up to 8x10” are mailed inside cardboard stay-flat envelopes. Prints 11x14” and larger are rolled and mailed inside kraft mailing tubes to prevent shipping damage. Our stretched canvas prints are bagged in a protective plastic layer, and then sealed in a corrugated box before shipping.

Framed prints and canvases are carefully wrapped in bubble wrap before being boxed.

We offer several options for shipping at checkout -- all with applicable time ranges. Please note that those time frames represent the amount of time shipping will take after processing (see above).

The free shipping option utilizes either USPS Ground Advantage or FedEx/UPS Ground, which usually takes between 2-6 business days or more domestically. If you'd like something quicker, please select "Priority Shipping" or "Express Expedited Shipping" at checkout.

Please provide the correct address at checkout. If the address is incorrect and the package is returned to us, we will be more than happy to ship it again but you will be responsible for the additional shipping cost.

See our policy page for full details on how returns are handled. As all of our items are printed to order, we provide a store credit for returned unframed prints and unframed canvases only. Original paintings, framed prints and framed canvases are not eligible for return. Returns must be initiated within 14 days of delivery and all items must be shipped back within 30 days of delivery.

Received an item that isn’t absolutely perfect on arrival? No worries! It would be our pleasure to get you a replacement ASAP.

All damaged, defective and incorrect items are eligible for full replacement only. If you receive a damaged item, please notify us with a description of the damage and, if possible, pictures by emailing sales@jettyhome.com within 72 hours of delivery. Additionally, there will be no need to send the damaged items back.

general

Yes, I most certainly do! Please contact my amazing agent, MHS Licensing.

Yes! Eligible listings have a framing option above the add to cart button. For additional information on framing, please visit the frame information page. Please be aware that frame offerings can vary from listing mockup photos.

If you want to purchase unframed prints or canvases, be sure to check out the framing resource page.

Smaller prints are shipped flat and ready to frame! If you would like a more matte/glass free finish we suggest placing your print in front of the glass provided in the frame so all spacing remains the same for the integrity of the frame.

Larger prints may require some time to relax before framing. They are shipped in a tube to prevent creasing or folding during shipment. We suggest rolling your print in the opposite direction of the curl around the tube and lightly taping it in this position (be sure to keep the print inside the plastic packaging to avoid damage from the adhesive). After about an hour your print should be much flatter and easier to frame. You can also simply unpackage the prints and let them rest for a day or two in a safe place. Another option is to lay them flat and place a book on each end, please make sure to do so on a hard even surface to prevent any creases.

The unframed or framed canvas options are best if you are worried about glare or reflection on your artwork. Both of these use no glazing and, therefore, will have much less of a reflection than the framed art prints. Framed art prints use acrylic perspex glazing.

For more information about framed artwork, please visit our framing information page.

With over 1,400 designs in many size and material variations, we proudly offer all of our products printed on demand. This means that when we receive your order the items that you selected are produced and printed just for you! We love this process because it reduces waste and lets us keep offering new designs without having a warehouse filled with unused products.

We can be reached at sales@jettyhome.com.

international orders

We offer several options for shipping at checkout -- all with applicable time ranges. Please note that those time frames represent the amount of time shipping will take after processing (see above).

Orders from countries outside the US will utilize local shipping partners (Canada Post, Royal Mail, Australia Post, etc). At this time, we are only offering one standard shipping option for our international orders. Most orders will be delivered within 1-8 business days after the listed processing times. If you need something quicker, please contact us prior to purchase so we can price out shipping options.

Currently, orders from outside the US are shipped from the following locations:

  • United Kingdom - orders will come from facilities located in the United Kingdom
  • European Union - orders will come from facilities located in the Netherlands
  • Australia - orders will come from facilities located in Australia
  • Canada – orders will come from facilities located in the US

Please provide the correct address at checkout. If the address is incorrect and the package is returned to us, we will be more than happy to ship it again but you will be responsible for the additional shipping cost.

Our printers outside the US use centimeters instead of inches. As such, all sizes we use are converted from our standard inch sizes to the nearest centimeter size for INTERNATIONAL ORDERS ONLY. For a full reference chart, please visit our international order information page here.

There are a few sizes and products that we will be unable to offer for the time being for orders outside the US, including all 5x7” and 36”x48” prints and print sets in addition to all 6"x6," 36”x36” and 36”x48” canvases. If you order those sizes and products and we are unable to fulfill the order, you’ll be provided with a full refund.

For international orders that are not produced in your country (see above list), customers are responsible for ANY AND ALL duties, taxes, and fees due upon import into their respective countries. Right now, this is only applicable to art prints and canvases ordered from Canada as they ship from the US. Please be aware that all originals and sale items ship from Southern California, USA.

In accordance with EU law, we have a 14 day return policy in place to receive the undamaged, unused product back prior to refund. The buyer is responsible for return shipping back to California, USA. Returns outside the EU are not accepted at this time.