faq – Jetty Home
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FAQs

What do I get with a digital download purchase?

Each digital download purchase comes with one high-resolution 300 DPI JPEG for printing most standard sizes up to 18x24”.

What’s your return policy?

See our policy page for full details on refunds, returns and exchanges.

Can I resell the digital prints?

Absolutely NOT. Digital prints are for personal use only. For additional information, please refer to our policies.

What happens after I purchase a digital item?

Once your payment clears, you’ll be emailed a link for immediate download.

I still haven’t received my digital download?

Please email sales@jettyhome.com if you are having any issues with the download process.

Do you offer customizations (size, color) digital prints?

We do! Please visit our Etsy page and click “request custom order” on the left navigation bar.

Is there a printing service you recommend?

While home printing is always an option, you may prefer to send it to a professional for printing. We recommend VistaPrint and Shutterfly. We also offer printing services for any of our digital items.

How long will it take for my physical item to ship?

Items will be processed and shipped within four days of your order. Once an item has shipped, you’ll be notified with the tracking information. Though we ask that you allow the full four days for processing, many items will ship out sooner.

Have another question? Feel free to email us at sales@jettyhome.com