Returns

Returns are only accepted on unframed prints and unframed canvases for store credit.

We do not accept returns or exchanges on original paintings, framed prints, or framed canvases. These items are final sale due to their made-to-order nature.

Does your new artwork not work in your home as intended? No problem -- we want to be sure you 100% absolutely love your order! Since all of our items are printed to order, our unframed art prints and unframed canvases can be returned for a store credit. Framed art prints and framed canvases are final sale and not eligible for return or exchange.

For your unframed item to be eligible for a return, it must be unused and in all of the original packaging (including any plastic wrapping). If you’d like to initiate a return, please contact us prior to mailing anything back so we can provide the correct return address. Returns must be initiated within 14 days of delivery and all items must be shipped back within 30 days of delivery.

Customers are responsible for paying for their own return shipping costs. Shipping costs from the original order are non-refundable. All returns must be shipped to our office in California. Tracking needs to be provided as soon as the return is shipped or else the return will be rejected and no refund issued. 

Returns are not accepted for sizing issues, preference changes, or ordering errors. We do not accept returns on orders that were previously returned/exchanged including orders that use merchandise credit. Additionally, we do not offer price adjustments after purchase. Discount codes, including trade discounts, cannot be used in conjunction with other codes or during site-wide sales.

Once your return is received and inspected for damage, you will receive an email with your store credit. Please allow for 3-5 business days after delivery for the store credit to be issued.

International Exchanges/Returns

In accordance with EU and UK law, we have a 14 day return policy in place to receive the undamaged, unused product back prior to refund. The buyer is responsible for return shipping back to California, USA. International returns outside the EU and UK are not accepted at this time.

Damaged/Defective/Incorrect Item

Received an item that isn’t absolutely perfect on arrival? No worries! It would be our pleasure to get you a replacement ASAP.

All damaged, defective and incorrect items are eligible for full replacement only. If you receive a damaged item, please notify us with a description of the damage and pictures by emailing sales@jettyhome.com within 72 hours of delivery. Please note that photos are required in order for us to process a replacement. In most cases, there is no need to return the damaged item.

Cancellations/Changes

We begin production on orders shortly after they are placed. As such, cancellation or change requests must be submitted within 2 hours of purchase.

While we will do our best to accommodate requests within this window, we cannot guarantee changes or cancellations once an order has been placed. To request a cancellation, please email us immediately at sales@jettyhome.com .

After the 2-hour window, orders cannot be canceled or modified.

At this time, we do not offer price adjustments after purchase.

Shipping Policy

It is the customer's responsibility to provide the correct address at checkout. While we can often make changes to the address after purchase and before shipment, we cannot make changes to the address while the shipment is in transit. If an order is returned to us because of a customer error while entering the address and/or an incorrect address provided at checkout, re-shipment fees will be paid by the customer. If the customer does not want the item reshipped, merchandise credit will only be provided once the package is received back.

Please be aware that shipping upgrades are not guaranteed services -- they may take longer than listed at checkout depending on carrier volumes and delays.

Artistic Variation

Each Jetty Home design is a reproduction of original artwork and is made to order. Because every display and surface type renders color and texture a little differently, slight variations in tone, saturation, or contrast are normal and part of the artwork’s intended character. Visible brushstrokes, painterly details, or subtle textural effects are integral to the creative process and are not considered defects.

These natural artistic variations -- as well as differences in how an artwork appears in various lighting conditions or on individual screens -- are expected and celebrated as part of the charm of collecting art.

About Print on Demand

With over 2,000 designs in many size and material variations, we proudly offer all of our products printed on demand. This means that when we receive your order the items that you selected are produced and printed just for you! We love this process because it reduces waste and lets us keep offering new designs without having a warehouse filled with unused products.

We hope that you LOVE our items. If for any reason you are unhappy or dissatisfied anytime during the buying process, please reach out to sales@jettyhome.com so we can quickly remedy your situation. We want everyone to be 100% happy with their purchase.