Returns

We gladly accept returns on our unframed prints and canvases for store credit only.

We do not accept returns on any framed prints or canvases, original paintings, sale items. These items are final sale. 

Does your new artwork not work in your home as intended? No problem -- we want to be sure you 100% absolutely love your order! Since all of our items are printed to order, our artwork can be returned for a store credit.

For your item to be eligible for a return, it must be unused and in all of the original packaging (including any plastic wrapping). If you’d like to initiate a return, please contact us prior to mailing anything back so we can provide the correct return address. Returns must be initiated within 14 days of delivery and all items must be shipped back within 30 days of delivery.

Customers are responsible for paying for their own return shipping costs. Shipping costs from the original order are non-refundable. All returns must be shipped to our office in California. Tracking needs to be provided as soon as the return is shipped or else the return will be rejected and no refund issued. 

Returns will not be accepted because of customer error. We do not accept returns on orders that were previously returned/exchanged. Frames are not included.

Once your return is received and inspected for damage, you will receive an email with your store credit. Please allow for 3-5 business days after delivery for the store credit to be issued.

International Exchanges/Returns

In accordance with EU law, we have a 14 day return policy in place to receive the undamaged, unused product back prior to refund. The buyer is responsible for return shipping back to California, USA. Returns outside the EU are not accepted at this time.

Damaged/Defective/Incorrect Item

Received an item that isn’t absolutely perfect on arrival? No worries! It would be our pleasure to get you a replacement ASAP.

All damaged, defective and incorrect items are eligible for full replacement only. If you receive a damaged item, please notify us with a description of the damage and, if possible, pictures by emailing sales@jettyhome.com within 72 hours of delivery. Additionally, there will be no need to send the damaged items back.

Cancellations

We like to get started on your order as soon as we receive it. As such, cancellations can sometimes be made on a case-by-case basis within 6 hours of the order being placed. Please email us immediately at sales@jettyhome.com if you would like to cancel your order to see if we can assist.

Shipping Policy

It is the customer's responsibility to provide the correct address at checkout. While we can often make changes to the address after purchase and before shipment, we cannot make changes to the address while the shipment is in transit. If an order is returned to us because of a customer error while entering the address and/or an incorrect address provided at checkout, re-shipment fees will be paid by the customer. If the customer does not want the item reshipped, merchandise credit will only be provided once the package is received back.

About Print on Demand

With over 1,100 designs in many size and material variations, we proudly offer all of our products printed on demand. This means that when we receive your order the items that you selected are produced and printed just for you! We love this process because it reduces waste and lets us keep offering new designs without having a warehouse filled with unused products.

 

We hope that you LOVE our items. If for any reason you are unhappy or dissatisfied anytime during the buying process, please reach out to sales@jettyhome.com so we can quickly remedy your situation. We want everyone to be 100% happy with their purchase.