policies – Jetty Home
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Policies

Returns

We accept returns for prints and canvases.

For your item to be eligible for a return, it must be unused and in the same condition that you received it. It must also be in all of the original packaging. If you’d like to initiate a return, please contact us PRIOR to mailing anything back. Returns must be initiated within 14 days of delivery and all items must be shipped back within 30 days of delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs from the original order are non-refundable. All returns will need to be shipped to California, USA. Tracking must be provided as soon as the return is shipped or else the return will not be accepted. Returns valued over $400 USD retail will be charged a 20% restocking fee and deducted from the refund prior to being issued.

FRAMES ARE NOT INCLUDED. Returns will not be accepted because of customer error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We DO NOT accept returns on any original paintings.

Damaged/Defective/Incorrect Item

All damaged, defective and incorrect items are eligible for full replacement only. They are not eligible for refund. If you receive a damaged item, please notify us by emailing sales@jettyhome.com within 72 hours of delivery.

Cancellations

We accept cancellations up to six hours after the order was initially placed.

  

We hope that you LOVE our items. If for any reason you are unhappy or dissatisfied anytime during the buying process, please reach out to sales@jettyhome.com so we can quickly remedy your situation. We want everyone to be 100% happy with their purchase.