Every year, we usually give a few different order deadlines depending on the type of shipping you select at checkout to ensure delivery by Dec. 25. This year, with all of the instability caused by COVID-19 and increased overall shipping volumes, we are, unfortunately, unable to guarantee Christmas delivery. As such, we are asking that everyone place their orders as soon as possible to expedite the process.
Our production time will remain the same 2-5 business days that it has been for several months. Most prints will ship within 2-3 business days and most canvases ship within 3-4 business days. And, as always, standard shipping within the US is free.
We’ve been pretty lucky over the past several months with shipping. Though we have had some packages get significantly delayed in transit, the vast majority have been making their way to our lovely customers within normal time frames. As the holiday season continues to march forward, we do expect that USPS, UPS and FedEx will have issues handling the record-breaking volume of packages they are anticipating. We ask for patience during this process. We wish we could hand deliver each and every print and canvas to you!
While items ordered with Standard/Free shipping at checkout *should* make it in time if ordered by Dec. 14, we are unable to guarantee that this year.
We’ve come up with a little bit of a workaround to manage the shipping issues everyone is facing this month – customized printable cards highlighting the products purchased with a message from the gift giver! We are offering these printable cards if specifically requested after purchase only. They are the perfect way to give a physical gift even if your prints and canvases have yet to arrive. Simply place your order for a print or canvas and include the following information in the “notes”:
- Which cover (as seen below) you want for your card
- Who the gift is for
- Who the gift is from
- A message to the recipient
- Email address you’d like to receive the file for your printable card
We will prep and email a file for you within 48 hours of purchase to simply print, fold, and give all at home!
As always, if you need assistance with anything before or after ordering feel free to reach out to email@example.com we will get back to your with a response ASAP. We are always here to help!
Have a very, very happy holiday season!
Emily & the Jetty Home team